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Patient communication and appointments

Your staff looks after the patient. Your AI looks after the enquiries.

Your assistant answers patient calls and WhatsApp messages in seconds. It handles appointment requests and passes anything clinical to your staff.

Free consult. We show you how it handles your own client enquiries.

Operational challenge

Reception cannot check patients in and answer the phone at the same time

During the morning rush your receptionist is registering patients and handling payments at the desk. The phone keeps ringing and WhatsApp messages pile up, and patients who cannot get through book with another clinic.

1

Patients hear the phone ring out during the busiest clinic hours

2

Evening messages wait until the next morning for a reply

3

Staff spend hours calling patients to remind them of appointments

4

Weekend enquiries cannot reach anyone until Monday

How it works

How the assistant handles patient enquiries

It handles the administrative side only: appointments, timings, directions and preparation instructions. Anything clinical goes to your staff.

STEP 01

Answers the patient

Patients get a reply on WhatsApp in seconds, and calls your team cannot take are answered, with a greeting in your clinic's name.

STEP 02

Handles appointment requests

It asks which doctor and treatment the patient needs and when they are free, following the scheduling rules you set.

STEP 03

Sends preparation instructions

It shares the instructions you approve, such as fasting before a test or what to bring, by WhatsApp.

STEP 04

Escalates anything urgent

If a patient describes an emergency or asks a medical question, it tells them to seek care or wait for staff, and flags your team straight away in the inbox.

Common questions

What clinic owners ask us first

Clinics must protect patient safety and privacy, so every setup starts from conservative rules.

Could it give a patient medical advice?

No. It is set up to handle only appointments, timings, directions and approved instructions, and to decline any diagnosis or treatment question and pass it to your staff.

Will our staff lose control of the schedule?

No. Your staff set the scheduling rules and can see, change or take over any conversation and any appointment request.

How is patient information kept private?

Patient conversations are only visible to your team. Your clinic owns the records, and we do not use them to train AI models.

Live demonstration

What you will experience when you test the system

We set up a demo with your clinic's timings, doctors and treatment list. On the video walkthrough you test it yourself as a patient would: ask for an appointment and about parking, and see how it follows your rules.

Common questions

Frequently asked questions

Straight answers about our clinics & dental practices implementation, accuracy, and support.

Start with a free demonstration

Your staff looks after the patient. Your AI looks after the enquiries.

Your assistant answers patient calls and WhatsApp messages in seconds. It handles appointment requests and passes anything clinical to your staff.

Free consult. We show you how it handles your own client enquiries.